:root {
  --color-primary-blue: #2682e2;
  --color-secondary-blue-gray: #899ab3;
  --color-neutral-text: #50555c;
  --color-border: #dde3e9;
  --color-orange-text: #f26f02;
  --color-orange-fill: #fb7302;
  --color-red: #e03232;
  --color-green: #26ca5c;
  --color-main-dark-text: #2a2b2e;
  --font-sans: "Inter", system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  --shadow-soft: 0 24px 60px rgba(42, 43, 46, 0.08);
  --shadow-card: 0 12px 32px rgba(42, 43, 46, 0.08);
}


/* Major support-portal layout */
.support-portal-shell { min-height: 100vh; padding: .75rem; background: #f5f7fa; color: #15171a; }
.portal-signed-in-as, .muted-copy { color: #667085; font-size: .875rem; }
.orders-tabs.support-portal-tabs { display: grid; grid-template-columns: 1fr auto 1fr; align-items: center; gap: 1rem; min-height: 58px; padding: .5rem .75rem; background: #fff; border: 1px solid #dfe4ea; }
.orders-tabs.support-portal-tabs.has-incoming-attention { animation: portalIncomingAttention .9s ease-in-out infinite alternate; }
@keyframes portalIncomingAttention { from { background: #fff; border-color: #dfe4ea; } to { background: #e03232; border-color: #e03232; } }
.support-portal-logo { justify-self: start; width: 150px; height: auto; object-fit: contain; }
.support-portal-tab-links { display: flex; justify-content: center; gap: .35rem; }
.support-portal-sign-out { justify-self: end; }
.support-portal-tabs a { display: inline-flex; align-items: center; gap: .38rem; padding: .65rem 1rem; color: #4b5563; text-decoration: none; border-radius: 999px; font-weight: 700; }
.support-portal-tabs a.orders-tab--active { color: #fff; background: #7c8795; }
.support-portal-unread-badge { display: inline-grid; min-width: 1.35rem; height: 1.35rem; padding: 0 .25rem; place-items: center; border-radius: 999px; background: #e03232; color: #fff; font-size: .68rem; font-weight: 900; line-height: 1; }
.support-portal-unread-badge[hidden] { display: none; }
.button--compact { min-height: 32px; padding: .45rem .7rem; font-size: .78rem; }
.icon-button { border: 0; background: #eef1f5; width: 34px; height: 34px; border-radius: 50%; font-size: 1.4rem; cursor: pointer; }
.table-link { appearance: none; border: 0; background: transparent; color: #2682e2; padding: 0; font: inherit; font-weight: 800; cursor: pointer; }
.orders-table tr.is-selected { background: #eef6ff; }
.support-orders-page { display: grid; gap: 1rem; }
.support-orders-page > aside:not(:empty) { position: fixed; inset: 1rem 1rem 1rem auto; width: min(640px, calc(100vw - 2rem)); z-index: 30; overflow: auto; filter: drop-shadow(0 20px 45px rgba(0,0,0,.2)); }
.order-readonly-detail { min-height: calc(100vh - 2rem); }
.detail-grid { display: grid; grid-template-columns: repeat(2,minmax(0,1fr)); gap: .75rem; margin: 1rem 0; }
.detail-grid div, .order-item-card, .context-card, .call-card { background: #f7f9fb; border: 1px solid #e2e7ec; padding: .8rem; border-radius: 10px; }
.context-card-actions { display: flex; flex-wrap: wrap; gap: .4rem; align-items: center; }
.detail-grid dt { color: #667085; font-size: .75rem; text-transform: uppercase; font-weight: 800; }
.detail-grid dd { margin: .25rem 0 0; overflow-wrap: anywhere; }
.order-detail-section { border-top: 1px solid #e5e7eb; padding-top: 1rem; margin-top: 1rem; }
.file-upload { display: inline-flex; cursor: pointer; padding: .7rem 1rem; border-radius: 9px; background: #2682e2; color: #fff; font-weight: 700; }
.file-upload input { position: absolute; opacity: 0; pointer-events: none; }
.media-grid { display: grid; grid-template-columns: repeat(auto-fill,minmax(120px,1fr)); gap: .7rem; margin-top: .75rem; }
.media-tile { display: flex; flex-direction: column; gap: .4rem; color: inherit; text-decoration: none; font-size: .75rem; overflow: hidden; }
.media-tile img, .media-file-icon { width: 100%; height: 100px; object-fit: cover; background: #eef1f5; border-radius: 8px; display: grid; place-items: center; }
.tickets-page { height: calc(100vh - 91px); min-height: 620px; display: grid; grid-template-columns: minmax(290px,360px) minmax(400px,1fr) minmax(260px,340px); border: 1px solid #dfe4ea; border-top: 0; background: #fff; overflow: hidden; }
.tickets-picker, .ticket-conversation, .ticket-context { min-width: 0; overflow: hidden; }
.tickets-picker, .ticket-conversation { border-right: 1px solid #e2e7ec; }
.tickets-picker-header, .conversation-header { display: flex; align-items: center; justify-content: space-between; gap: .75rem; padding: 1rem; border-bottom: 1px solid #e2e7ec; }
.tickets-picker-header h2, .conversation-header h2 { margin: 0; }
.tickets-heading-button { padding: 0; border: 0; background: transparent; color: inherit; font: inherit; cursor: pointer; }
.ticket-filters { display: flex; gap: .35rem; padding: .65rem; overflow-x: auto; border-bottom: 1px solid #e2e7ec; }
.ticket-filter { border: 0; border-radius: 999px; background: #eef1f5; padding: .45rem .7rem; cursor: pointer; }
.ticket-filter.is-active { background: #7c8795; color: #fff; }
.ticket-list { height: calc(100% - 112px); overflow-y: auto; overflow-anchor: none; }
.ticket-list-item { width: 100%; display: grid; grid-template-columns: 42px minmax(0,1fr); gap: .65rem; align-items: start; padding: .8rem; border: 0; border-bottom: 1px solid #edf0f3; background: #fff; }
.ticket-list-item.is-selected { background: #eef6ff; }
.ticket-open { min-width: 0; padding: 0; border: 0; background: transparent; color: inherit; text-align: left; cursor: pointer; }
.ticket-list-copy { min-width: 0; display: flex; flex-direction: column; gap: .12rem; }
.ticket-list-copy small { display: -webkit-box; overflow: hidden; color: #667085; line-height: 1.35; -webkit-box-orient: vertical; -webkit-line-clamp: 2; }
.ticket-list-item time { display: block; margin-top: .22rem; font-size: .65rem; color: #87909d; }
.ticket-pills { display: flex; flex-wrap: wrap; gap: .25rem; margin: .15rem 0; }
.ticket-pill { display: inline-flex; width: fit-content; padding: .18rem .42rem; border-radius: 999px; background: #eef1f5; color: #50555c; font-size: .64rem; font-weight: 700; line-height: 1.2; }
.ticket-pill--channel { background: rgba(38,130,226,.12); color: #1764b4; }
.ticket-icon { width: 40px; height: 40px; padding: 0; border: 2px solid transparent; border-radius: 50%; display: grid; place-items: center; font-size: 20px; cursor: pointer; }
.ticket-list-item.is-read .ticket-icon { background: #f0f0f0; opacity: .7; }
.ticket-list-item--chat.is-unread > .ticket-icon { background: #e772ae !important; }
.ticket-list-item--sms.is-unread > .ticket-icon { background: #26ca5c !important; }
.ticket-list-item--email.is-unread > .ticket-icon { background: #2682e2 !important; }
.ticket-list-item--phone.is-unread > .ticket-icon { background: #fbc202 !important; }
.ticket-list-item--chat .ticket-pill--channel { background: rgba(231,114,174,.18); color: #9c356e; }
.ticket-list-item--sms .ticket-pill--channel { background: rgba(38,202,92,.16); color: #11843a; }
.ticket-list-item--email .ticket-pill--channel { background: rgba(38,130,226,.12); color: #1764b4; }
.ticket-list-item--phone .ticket-pill--channel { background: rgba(251,194,2,.24); color: #765b00; }
.tickets-picker-header [data-new-ticket] { background: #7c8795; }
.tickets-picker-header [data-new-ticket]:hover { background: #697582; }
.ticket-list-item.is-urgent .ticket-icon { animation: urgentPulse 1.25s ease-in-out infinite; }
.ticket-list-item--chat.is-urgent .ticket-icon { border-color: #26ca5c; } .ticket-list-item--phone.is-urgent .ticket-icon { border-color: #fbc202; }
@keyframes urgentPulse { 50% { box-shadow: 0 0 0 5px rgba(231,114,174,.18); transform: scale(1.04); } }
.ticket-conversation { display: flex; flex-direction: column; }
.messages-scroll { flex: 1; overflow-y: auto; overflow-anchor: none; padding: 1rem; background: #f7f9fb; }
.message-bubble { max-width: 78%; margin: .6rem 0; padding: .75rem .9rem; border-radius: 14px; background: #fff; border: 1px solid #e2e7ec; }
.message-bubble--staff { margin-left: auto; background: #2682e2; color: #fff; border-color: #2682e2; }
.message-bubble--ai, .message-bubble--chatbot { margin-left: auto; background: #26ca5c; color: #fff; border-color: #26ca5c; }
.message-bubble--staff p, .message-bubble--staff strong, .message-bubble--staff time, .message-bubble--staff .message-author,
.message-bubble--ai p, .message-bubble--ai strong, .message-bubble--ai time, .message-bubble--ai .message-author,
.message-bubble--chatbot p, .message-bubble--chatbot strong, .message-bubble--chatbot time, .message-bubble--chatbot .message-author { color: #fff; }
.message-bubble--staff ::selection, .message-bubble--ai ::selection, .message-bubble--chatbot ::selection { background: #fff; color: #15171a; }
.message-bubble p { margin: .35rem 0; white-space: normal; overflow-wrap: anywhere; }
.message-link { color: inherit; text-decoration: underline; text-underline-offset: 2px; }
.message-bubble time, .message-author { display: block; font-size: .68rem; opacity: .72; }
.message-history-status { display: block; width: fit-content; margin: .25rem auto .75rem; padding: .35rem .65rem; border: 0; border-radius: 999px; background: #e8edf2; color: #50555c; font: inherit; font-size: .72rem; }
.message-attachments { margin-top: .65rem; }
.message-attachments .context-media-item { background: rgba(255,255,255,.94); color: #15171a; }
.portal-typing-message { width: fit-content; max-width: 78%; margin: .6rem 0; padding: 10px 12px; border-radius: 12px 12px 12px 0; background: #d8dce0; }
.portal-typing-message svg { display: block; }
.portal-typing-message.is-hidden { display: none; }
.portal-typing-message.is-active #typing-indicator-dot-1 { animation: portalTypingDot 1s ease-in-out infinite; }
.portal-typing-message.is-active #typing-indicator-dot-2 { animation: portalTypingDot 1s ease-in-out .16s infinite; }
.portal-typing-message.is-active #typing-indicator-dot-3 { animation: portalTypingDot 1s ease-in-out .32s infinite; }
@keyframes portalTypingDot { 0%, 100% { opacity: .2; } 50% { opacity: .4; } }
.composer-status { min-height: 1.2rem; padding: 0 .9rem; color: #667085; font-size: .78rem; }
.composer-tools { display: flex; align-items: center; gap: .5rem; padding: .55rem .8rem; border-top: 1px solid #e2e7ec; }
.ai-toggle { margin-left: auto; }
.preset-menu { max-height: 180px; overflow: auto; border-top: 1px solid #e2e7ec; padding: .4rem; }
.preset-menu button { display: block; width: 100%; padding: .55rem; text-align: left; background: #fff; border: 0; border-bottom: 1px solid #edf0f3; cursor: pointer; }
.preset-menu-section h4 { position: sticky; top: 0; z-index: 1; margin: 0; padding: .55rem; background: #f6f7f8; color: #5b5f6c; font-size: .75rem; letter-spacing: .04em; text-transform: uppercase; }
.chat-presence { margin: .25rem 0 0; color: #65717c; font-size: .8rem; }
.chat-presence.is-active { color: #159447; font-weight: 700; }
.finder-context-card dl { margin: .75rem 0; }
.finder-context-card dt { margin-top: .55rem; color: #65717c; font-size: .72rem; font-weight: 700; }
.finder-context-card dd { margin: .12rem 0 0; font-size: .85rem; }
.finder-order-selection { margin: .75rem 0; }
.finder-order-selection h4 { margin: 0 0 .65rem; }
.session-detail-grid { margin-bottom: .75rem; }
.session-document-fields { margin-top: .75rem; border: 1px solid #e2e7ec; border-radius: 10px; background: #f7f9fb; }
.session-document-fields summary { padding: .8rem; font-weight: 700; cursor: pointer; }
.session-document-fields pre { max-height: 360px; margin: 0; padding: .8rem; overflow: auto; border-top: 1px solid #e2e7ec; white-space: pre-wrap; overflow-wrap: anywhere; font-size: .72rem; }
.message-composer { display: grid; grid-template-columns: 1fr auto; gap: .65rem; padding: .75rem; }
.message-composer textarea { resize: vertical; min-height: 80px; }
.phone-call-actions { display: flex; gap: .6rem; padding: 1rem; }
.call-history { overflow: auto; padding: 1rem; }
.call-card { margin-bottom: .6rem; }
.call-card > div { display: flex; justify-content: space-between; gap: .5rem; }
.call-voicemail { display: grid; gap: .55rem; margin-top: .8rem; padding: .8rem; border-radius: 10px; background: #f7f9fb; }
.call-voicemail h4, .call-voicemail p { margin: 0; }
.call-voicemail audio { width: 100%; }
.call-voicemail .button { width: fit-content; }
.voicemail-transcription { display: grid; gap: .3rem; padding-top: .35rem; }
.voicemail-transcription p { white-space: pre-wrap; overflow-wrap: anywhere; }
.context-scroll { height: 100%; overflow: auto; padding: 1rem; }
.context-scroll section { padding-bottom: 1rem; border-bottom: 1px solid #e2e7ec; }
.context-ticket { width: 100%; display: flex; gap: .6rem; border: 0; background: #fff; text-align: left; padding: .55rem 0; cursor: pointer; }
.context-ticket small { display: block; color: #667085; }
.context-media { display: grid; gap: .45rem; }
.context-media-item { display: grid; gap: .55rem; padding: .6rem; background: #f7f9fb; border-radius: 8px; }
.context-media-preview { display: block; overflow: hidden; border-radius: 7px; background: #e8edf2; }
.context-media-preview img { display: block; width: 100%; max-height: 190px; object-fit: contain; }
.context-media-copy { display: grid; gap: .15rem; overflow-wrap: anywhere; }
.context-media-copy small { color: #667085; }
.context-media-actions { display: flex; flex-wrap: wrap; gap: .4rem; }
.context-media-actions .button { margin: 0; }
.empty-pane { padding: 1rem; color: #667085; }
.modal-backdrop { position: fixed; inset: 0; z-index: 50; background: rgba(0,0,0,.35); display: grid; place-items: center; padding: 1rem; }
.modal-card { background: #fff; padding: 1.25rem; border-radius: 14px; width: min(460px,100%); box-shadow: 0 20px 60px rgba(0,0,0,.25); }
.settings-page { padding: 1rem 0; }
.settings-grid { display: grid; grid-template-columns: repeat(2,minmax(0,1fr)); gap: 1rem; }
.settings-card { border: 1px solid #dfe4ea; border-radius: 12px; padding: 1rem; }
.settings-card legend { font-weight: 800; text-transform: capitalize; padding: 0 .4rem; }
.weekday-picker { display: flex; flex-wrap: wrap; gap: .35rem; margin-top: .4rem; }
.weekday-picker label input { position: absolute; opacity: 0; }
.weekday-picker label span { display: block; padding: .45rem .6rem; border-radius: 8px; background: #eef1f5; cursor: pointer; }
.weekday-picker label input:checked + span { background: #2682e2; color: #fff; }
.status-pill--warning { color: #925c00; background: #fff1c2; }
@media (max-width: 1100px) { .tickets-page { grid-template-columns: 280px 1fr; } .ticket-context { display: none; } }
@media (max-width: 760px) { .support-portal-shell { padding: .5rem; } .orders-tabs.support-portal-tabs { grid-template-columns: auto 1fr auto; gap: .35rem; } .support-portal-logo { width: 100px; } .support-portal-tab-links { gap: 0; } .support-portal-tabs a { padding: .55rem .65rem; } .tickets-page { height: auto; min-height: 0; grid-template-columns: 1fr; } .tickets-picker { height: 380px; border-right: 0; } .tickets-page:not(.has-selection) { height: calc(100vh - 74px); height: calc(100dvh - 74px); } .tickets-page:not(.has-selection) .tickets-picker { height: 100%; } .ticket-conversation { min-height: 600px; border-top: 1px solid #e2e7ec; } .tickets-page:not(.has-selection) .ticket-conversation { display: none; } .settings-grid, .detail-grid { grid-template-columns: 1fr; } }


* {
  box-sizing: border-box;
}

html,
body {
  min-height: 100%;
}

body {
  margin: 0;
  font-family: var(--font-sans);
  color: var(--color-main-dark-text);
  background:
    radial-gradient(circle at top, rgba(38, 130, 226, 0.14), transparent 34%),
    linear-gradient(180deg, #ffffff 0%, #f8fafc 100%);
}

::selection {
  background: rgba(38, 130, 226, 0.18);
  color: var(--color-main-dark-text);
}

.app-root {
  min-height: 100vh;
}

.auth-screen,
.portal-shell {
  width: min(100%, 78rem);
  margin: 0 auto;
}

.auth-screen {
  min-height: 100vh;
  display: grid;
  place-items: center;
  padding: 2rem;
}

.auth-card,
.panel,
.portal-header {
  border: 1px solid var(--color-border);
  background: rgba(255, 255, 255, 0.86);
  backdrop-filter: blur(10px);
  box-shadow: var(--shadow-card);
}

.auth-card {
  width: min(100%, 42rem);
  padding: 2.5rem;
  border-radius: 28px;
}

.portal-shell {
  display: grid;
  gap: 1.5rem;
  padding: 2rem;
}

.portal-header {
  display: flex;
  align-items: start;
  justify-content: space-between;
  gap: 1rem;
  padding: 2rem;
  border-radius: 28px;
}

.portal-grid {
  display: grid;
  gap: 1rem;
  grid-template-columns: repeat(12, minmax(0, 1fr));
}

.panel {
  grid-column: span 4;
  padding: 1.5rem;
  border-radius: 24px;
}

.panel--accent {
  grid-column: span 8;
  background:
    linear-gradient(135deg, rgba(38, 130, 226, 0.08), rgba(251, 115, 2, 0.08)),
    rgba(255, 255, 255, 0.88);
}

.panel-title-row {
  display: flex;
  align-items: center;
  gap: 1rem;
  margin-bottom: 1rem;
}

.panel-avatar {
  width: 3rem;
  height: 3rem;
  display: grid;
  place-items: center;
  border-radius: 999px;
  background: var(--color-primary-blue);
  color: white;
  font-weight: 700;
}

.panel-label,
.eyebrow {
  margin: 0 0 0.75rem;
  color: var(--color-primary-blue);
  font-size: 0.875rem;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

h1 {
  margin: 0 0 1rem;
  font-size: clamp(2rem, 4vw, 3.5rem);
  line-height: 1.02;
}

h2 {
  margin: 0;
  font-size: 1.15rem;
}

p {
  margin: 0;
  color: var(--color-neutral-text);
  font-size: 1rem;
  line-height: 1.6;
}

.panel-text {
  margin-top: 0.75rem;
}

.portal-header p,
.panel p {
  max-width: 58ch;
}

.portal-header-actions {
  display: flex;
  align-items: center;
  gap: 0.75rem;
}

.status-pill {
  display: inline-flex;
  align-items: center;
  gap: 0.375rem;
  padding: 0.5rem 0.75rem;
  border-radius: 999px;
  font-size: 0.875rem;
  font-weight: 700;
  border: 1px solid transparent;
}

.status-pill--success {
  background: rgba(38, 202, 92, 0.12);
  color: var(--color-green);
  border-color: rgba(38, 202, 92, 0.2);
}

.button {
  appearance: none;
  border: none;
  border-radius: 999px;
  padding: 0.85rem 1.2rem;
  background: var(--color-primary-blue);
  color: white;
  font: inherit;
  font-weight: 700;
  cursor: pointer;
  transition:
    transform 0.16s ease,
    background 0.16s ease;
  box-shadow: none;
}

.button:hover {
  transform: translateY(-1px);
  background: #2682e2;
}

.button:active {
  transform: translateY(0);
}

.button--ghost {
  background: white;
  color: var(--color-main-dark-text);
  border: 1px solid var(--color-border);
  box-shadow: none;
}

.button--ghost:hover {
  background: #f7f9fb;
}

.spinner {
  width: 2.75rem;
  height: 2.75rem;
  margin-top: 1.5rem;
  border-radius: 999px;
  border: 3px solid rgba(38, 130, 226, 0.14);
  border-top-color: var(--color-primary-blue);
  animation: spin 0.9s linear infinite;
}

.auth-card--error {
  border-color: rgba(224, 50, 50, 0.2);
}

code {
  padding: 0.15rem 0.4rem;
  border-radius: 999px;
  background: rgba(138, 154, 179, 0.16);
  color: var(--color-main-dark-text);
}

.status-pill--neutral {
  background: rgba(138, 154, 179, 0.12);
  color: var(--color-neutral-text);
  border-color: rgba(138, 154, 179, 0.24);
}

.panel--wide {
  grid-column: 1 / -1;
}

.orders-shell {
  width: min(100%, 88rem);
  margin: 0 auto;
  padding: 2rem;
}

.orders-tabs {
  display: flex;
  gap: 0.5rem;
}

.orders-tab {
  appearance: none;
  border: 1px solid var(--color-border);
  border-radius: 999px;
  padding: 0.7rem 1rem;
  background: rgba(255, 255, 255, 0.82);
  color: var(--color-neutral-text);
  font: inherit;
  font-weight: 700;
}

.orders-tab--active {
  background: rgba(38, 130, 226, 0.12);
  color: var(--color-primary-blue);
  border-color: rgba(38, 130, 226, 0.2);
}

.orders-page {
  display: grid;
  gap: 1rem;
}

.orders-loading {
  display: grid;
  place-items: center;
}

.orders-toolbar {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 1rem;
}

.orders-toolbar--compact {
  margin-bottom: 1rem;
}

.orders-toolbar-actions {
  display: flex;
  align-items: center;
  gap: 0.75rem;
}

.orders-controls {
  display: grid;
  gap: 1rem;
  grid-template-columns: minmax(0, 1fr) auto auto;
  margin: 1.25rem 0;
  align-items: end;
}

.orders-page-nav {
  display: flex;
  gap: 0.75rem;
  flex-wrap: wrap;
}

.field {
  display: grid;
  gap: 0.5rem;
}

.field span {
  color: var(--color-neutral-text);
  font-size: 0.9rem;
  font-weight: 700;
}

.field input,
.field select,
.field textarea {
  width: 100%;
  border: 1px solid var(--color-border);
  border-radius: 16px;
  padding: 0.9rem 1rem;
  background: rgba(255, 255, 255, 0.92);
  color: var(--color-main-dark-text);
  font: inherit;
  outline: none;
  transition: border-color 0.16s ease, box-shadow 0.16s ease;
}

.field textarea {
  resize: vertical;
  min-height: 7rem;
}

.field input:focus,
.field select:focus,
.field textarea:focus {
  border-color: rgba(38, 130, 226, 0.45);
  box-shadow: 0 0 0 4px rgba(38, 130, 226, 0.12);
}

.field--compact {
  min-width: 12rem;
}

.form-grid {
  display: grid;
  gap: 1rem;
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.order-form {
  display: grid;
  gap: 1.25rem;
}

.order-form-section {
  display: grid;
  gap: 1rem;
  padding: 1.25rem 0 0;
  border-top: 1px solid var(--color-border);
}

.order-form-section h3,
.order-form-section h4 {
  margin: 0;
}

.order-form-section p {
  margin-top: 0.35rem;
}

.cars-list {
  display: grid;
  gap: 1rem;
}

.car-card {
  padding: 1.25rem;
  border: 1px solid var(--color-border);
  border-radius: 22px;
  background: rgba(255, 255, 255, 0.82);
}

.table-wrap {
  overflow-x: auto;
  border: 1px solid var(--color-border);
  border-radius: 22px;
  background: rgba(255, 255, 255, 0.84);
}

.orders-table {
  width: 100%;
  border-collapse: collapse;
  min-width: 62rem;
}

.orders-table th,
.orders-table td {
  padding: 1rem 1rem;
  text-align: left;
  vertical-align: top;
  border-bottom: 1px solid rgba(221, 227, 233, 0.8);
}

.orders-table th {
  color: var(--color-neutral-text);
  font-size: 0.8rem;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  background: rgba(255, 255, 255, 0.92);
}

.orders-table tbody tr:hover {
  background: rgba(38, 130, 226, 0.03);
}

.orders-contact {
  display: grid;
  gap: 0.15rem;
}

.orders-footer {
  display: flex;
  justify-content: space-between;
  gap: 1rem;
  padding-top: 0.5rem;
}

.orders-empty,
.form-alert {
  padding: 1rem 1.25rem;
  border-radius: 18px;
  border: 1px solid var(--color-border);
  background: rgba(255, 255, 255, 0.9);
}

.orders-empty {
  display: grid;
  gap: 0.4rem;
  margin-top: 1rem;
}

.form-alert--error {
  border-color: rgba(224, 50, 50, 0.18);
  background: rgba(224, 50, 50, 0.05);
  color: #c12727;
}

.editor-actions {
  display: flex;
  justify-content: flex-end;
  gap: 0.75rem;
  flex-wrap: wrap;
}

.button:disabled {
  cursor: not-allowed;
  opacity: 0.55;
  transform: none;
  box-shadow: none;
}

@keyframes spin {
  to {
    transform: rotate(360deg);
  }
}

@media (max-width: 900px) {
  .portal-header,
  .portal-header-actions,
  .orders-toolbar,
  .orders-controls,
  .orders-footer,
  .editor-actions {
    flex-direction: column;
    align-items: stretch;
  }

  .panel,
  .panel--accent {
    grid-column: 1 / -1;
  }

  .form-grid {
    grid-template-columns: 1fr;
  }

  .orders-controls {
    grid-template-columns: 1fr;
  }

  .field--compact {
    min-width: 0;
  }
}

@media (max-width: 640px) {
  body {
    background:
      radial-gradient(circle at top, rgba(38, 130, 226, 0.12), transparent 38%),
      linear-gradient(180deg, #ffffff 0%, #f8fafc 100%);
  }

  .auth-screen,
  .portal-shell,
  .orders-shell {
    padding: 1rem;
  }

  .auth-card,
  .portal-header,
  .panel,
  .car-card {
    padding: 1.25rem;
    border-radius: 22px;
  }
}

/* Ticket search, uploads and optimistic sending */
.sr-only { position: absolute !important; width: 1px !important; height: 1px !important; padding: 0 !important; margin: -1px !important; overflow: hidden !important; clip: rect(0, 0, 0, 0) !important; white-space: nowrap !important; border: 0 !important; }
.tickets-picker { display: flex; flex-direction: column; }
.list-search { display: block; padding: .55rem .65rem; border-bottom: 1px solid #e2e7ec; background: #fff; }
.list-search input { width: 100%; min-height: 38px; padding: .55rem .7rem; border: 1px solid #d9e0e7; border-radius: 9px; background: #f7f9fb; color: inherit; font: inherit; }
.ticket-list { flex: 1; height: auto; min-height: 0; }
.message-bubble.is-pending { opacity: .5; }
.composer-attachment-picker { display: inline-flex; align-items: center; min-height: 36px; padding: .45rem .7rem; border: 1px solid #d9e0e7; border-radius: 999px; color: #2682e2; font-weight: 700; cursor: pointer; }
.composer-attachment-picker input { position: absolute; width: 1px; height: 1px; opacity: 0; pointer-events: none; }
.composer-attachments { display: flex; flex-wrap: wrap; gap: .5rem; padding: 0 .8rem; }
.composer-attachment { position: relative; width: 82px; padding: .3rem; border: 1px solid #dfe4ea; border-radius: 9px; background: #fff; }
.composer-attachment img { display: block; width: 100%; height: 58px; border-radius: 6px; object-fit: cover; }
.composer-attachment button { position: absolute; top: -.35rem; right: -.35rem; width: 22px; height: 22px; padding: 0; border: 0; border-radius: 50%; background: #e03232; color: #fff; cursor: pointer; }
.composer-attachment small { display: block; margin-top: .2rem; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

/* Three-pane order workspace */
.orders-workspace { height: calc(100vh - 91px); min-height: 620px; display: grid; grid-template-columns: minmax(310px, 370px) minmax(440px, 1fr) minmax(270px, 340px); border: 1px solid #dfe4ea; border-top: 0; background: #fff; overflow: hidden; }
.orders-picker, .order-main, .order-context { min-width: 0; min-height: 0; overflow: hidden; }
.orders-picker, .order-main { border-right: 1px solid #e2e7ec; }
.orders-picker { display: flex; flex-direction: column; }
.orders-picker-header { padding: 1rem; border-bottom: 1px solid #e2e7ec; }
.orders-picker-header h2 { margin: 0; }
.orders-heading-button { padding: 0; border: 0; background: transparent; color: inherit; font: inherit; cursor: pointer; }
.order-status-filters { display: flex; gap: .35rem; padding: .65rem; overflow-x: auto; border-bottom: 1px solid #e2e7ec; }
.order-filter { flex: 0 0 auto; padding: .42rem .66rem; border: 0; border-radius: 999px; background: #eef1f5; color: #3e4650; cursor: pointer; }
.order-filter.is-active { background: #2682e2; color: #fff; }
.order-filter--open.is-active { background: #7c8795; color: #fff; }
.order-filter--awaiting.is-active { background: #fbc202; color: #4c3900; }
.order-filter--processing.is-active { background: #e03232; }
.order-filter--inbound.is-active { background: #e772ae; color: #4b1731; }
.order-filter--ready.is-active { background: #26ca5c; color: #083d19; }
.order-filter--packing.is-active { background: #2682e2; }
.order-filter--archived.is-active { background: #7c8795; }
.parts-filter { display: grid; grid-template-columns: auto minmax(0,1fr); align-items: center; gap: .5rem; padding: .6rem .7rem; border-bottom: 1px solid #e2e7ec; color: #667085; font-size: .75rem; font-weight: 700; }
.parts-filter select { min-width: 0; padding: .45rem; border: 1px solid #d9e0e7; border-radius: 8px; background: #fff; }
.orders-list { flex: 1; min-height: 0; overflow-y: auto; overflow-anchor: none; }
.order-list-card { position: relative; border-bottom: 1px solid #edf0f3; background: #fff; }
.order-list-card.is-selected { background: #eef6ff; }
.order-list-card.is-archived { background: #f0f0f0; }
.order-list-card.is-archived .order-list-open { opacity: .6; }
.order-list-card.is-fraud-risk { background: #fff5c7; }
.order-list-card.is-fraud-risk .order-list-open { opacity: 1; }
.order-list-open { width: 100%; padding: .8rem; border: 0; background: transparent; color: inherit; text-align: left; cursor: pointer; }
.order-list-heading { display: flex; justify-content: space-between; align-items: flex-start; gap: .65rem; margin-bottom: .65rem; }
.order-list-identity { min-width: 0; }
.order-list-identity strong { display: block; line-height: 1.25; }
.order-list-identity time { display: block; margin-top: .25rem; color: #667085; font-size: .72rem; text-align: left; }
.order-list-badges { display: flex; flex: 0 0 auto; align-items: center; justify-content: flex-end; gap: .3rem; }
.order-list-heading .order-status-pill { flex: 0 0 auto; }
.status-pill.order-parts-pill { display: inline-flex; width: fit-content; padding: .22rem .5rem; border-radius: 999px; background: #edf0f3; color: #4f5965; font-size: .68rem; font-weight: 800; }
.order-fraud-alert { width: fit-content; margin: -.1rem 0 .65rem; padding: .32rem .55rem; border: 2px solid #a96800; border-radius: 6px; background: #fff; color: #7a4700; font-size: .7rem; font-weight: 900; letter-spacing: .045em; }
.order-fraud-alert--high { border-color: #b42318; color: #b42318; }
.order-list-actions { position: absolute; top: .55rem; right: .55rem; z-index: 2; opacity: 0; transition: opacity .15s; }
.order-list-card:hover .order-list-actions, .order-list-card:focus-within .order-list-actions { opacity: 1; }
.order-list-actions select { max-width: 155px; padding: .35rem; border: 1px solid #cad3dc; border-radius: 7px; background: #fff; font-size: .72rem; }
.status-pill.order-status-pill { display: inline-flex; width: fit-content; padding: .22rem .5rem; border-radius: 999px; font-size: .68rem; font-weight: 800; }
.status-open { background: #7c8795; color: #fff; }
.status-awaiting { background: #fbc202; color: #4c3900; }
.status-processing { background: #e03232; color: #fff; }
.status-inbound { background: #e772ae; color: #4b1731; }
.status-ready { background: #26ca5c; color: #083d19; }
.status-packing { background: #2682e2; color: #fff; }
.status-archived { background: #7c8795; color: #fff; }
.order-preview-items { display: grid; gap: .35rem; }
.order-preview-item { display: grid; grid-template-columns: 42px minmax(0,1fr); align-items: center; gap: .5rem; min-width: 0; }
.order-preview-item img, .order-item-placeholder { width: 42px; height: 42px; border-radius: 7px; object-fit: cover; background: #eef1f5; display: grid; place-items: center; color: #7c8795; font-size: .6rem; }
.order-preview-item strong { display: -webkit-box; overflow: hidden; font-size: .72rem; line-height: 1.25; -webkit-line-clamp: 2; -webkit-box-orient: vertical; }
.order-main { background: #f4f6f8; }
.order-context { background: #fff; }
.order-main-scroll, .order-context-scroll { height: 100%; overflow-y: auto; padding: 1rem; }
.order-main-header { display: flex; align-items: start; justify-content: space-between; gap: .8rem; margin-bottom: .8rem; padding: 1rem; border: 1px solid #e2e7ec; border-radius: 12px; background: #fff; }
.order-main-header h2 { margin: .35rem 0 .15rem; }
.order-main-header p { margin: 0; color: #667085; }
.order-main-section { margin-bottom: .8rem; padding: 1rem; border: 1px solid #e2e7ec; border-radius: 12px; background: #fff; }
.order-main-section h3 { margin-top: 0; }
.order-detail-items { display: grid; gap: .65rem; }
.order-detail-item { display: grid; grid-template-columns: 84px minmax(0,1fr); align-items: center; gap: .8rem; padding: .65rem; border: 1px solid #e2e7ec; border-radius: 10px; }
.order-detail-item img, .order-detail-item .order-item-placeholder { width: 84px; height: 84px; border-radius: 8px; object-fit: cover; background: #eef1f5; display: grid; place-items: center; }
.order-detail-item p, .order-detail-item small { margin: .25rem 0 0; color: #667085; }
.order-management-grid { display: grid; grid-template-columns: minmax(150px,.7fr) minmax(180px,1fr) auto; align-items: end; gap: .75rem; }
.order-management-grid .field { margin: 0; }
.order-context-scroll > section { padding: 1rem 0; border-bottom: 1px solid #e2e7ec; }
.order-context-scroll h2 { margin-top: 0; }
.order-context-scroll h3 { margin: 0 0 .65rem; }
.order-mobile-back { display: none; }

@media (max-width: 1180px) {
  .orders-workspace { grid-template-columns: minmax(290px, 340px) 1fr; }
  .order-context { display: none; }
}

@media (max-width: 760px) {
  input, select, textarea, .message-composer textarea { font-size: 16px; }
  .orders-tabs.support-portal-tabs { grid-template-columns: 70px minmax(0, 1fr) auto; padding: .4rem; }
  .support-portal-logo { width: 70px; }
  .support-portal-tabs a { padding: .5rem .4rem; font-size: .76rem; }
  .support-portal-sign-out { min-height: 32px; padding: .4rem .48rem; font-size: .7rem; }
  .orders-workspace { height: auto; min-height: calc(100vh - 80px); grid-template-columns: 1fr; overflow: visible; }
  .orders-picker { min-height: calc(100vh - 80px); border-right: 0; }
  .orders-workspace.has-selection .orders-picker { display: none; }
  .order-main { display: none; min-height: calc(100vh - 80px); border-right: 0; }
  .orders-workspace.has-selection .order-main { display: block; }
  .order-context { display: none; }
  .order-main-scroll { height: auto; overflow: visible; padding: .75rem; }
  .order-mobile-back { display: inline-flex; }
  .order-main-header { align-items: flex-start; flex-wrap: wrap; }
  .order-management-grid { grid-template-columns: 1fr; }
  .order-list-actions { position: static; padding: 0 .8rem .65rem; opacity: 1; }
  .order-list-actions select { width: 100%; max-width: none; }
  .order-detail-item { grid-template-columns: 70px minmax(0,1fr); }
  .order-detail-item img, .order-detail-item .order-item-placeholder { width: 70px; height: 70px; }
}